Last Updated: September 10, 2026
OurPaisa (“OurPaisa”, “we”, “us”, or “our”) operates the OurPaisa website and online community at ourpaisa.com.
OurPaisa is a social community platform focused on money, markets, investing, personal finance, and related discussions. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, create an account, participate in our communities, publish content, or otherwise interact with OurPaisa.
By using OurPaisa, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information that is necessary to operate and improve OurPaisa.
1.1 Account Information
When you create an OurPaisa account, we may collect:
- Name or display name
- Email address
- Password in securely stored form
- Username or profile identifier
- Profile photo, if provided
- Trader/investor preference or profile information you choose to provide
- Other profile information you voluntarily add
Email verification may be required to create or activate an account.
1.2 User-Generated Content
When you use OurPaisa, you may voluntarily provide information through:
- Posts
- Comments
- Replies
- Likes and other interactions
- Community participation
- Profile information
- Follows and connections
- Bookmarks or saved content
- Other information you choose to publish or submit
Information that you intentionally make public on your profile or through public posts and discussions may be visible to other users and, depending on the platform configuration, may be accessible publicly on the internet.
You should therefore avoid publishing sensitive personal information that you do not want others to see.
1.3 Technical and Usage Information
When you access OurPaisa, certain technical information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate technical information associated with your access
- Pages or features accessed
- Date and time of access
- Referring pages
- Basic usage and diagnostic information
This information may be used for security, fraud prevention, troubleshooting, analytics, and improving the service.
1.4 Cookies and Similar Technologies
OurPaisa may use cookies and similar technologies to:
- Keep users logged in
- Maintain sessions
- Remember preferences
- Maintain security
- Understand website usage
- Improve website functionality
Additional information about cookies is provided in our Cookie Policy.
1.5 Communications
If you contact us, submit a complaint, request support, or otherwise communicate with us, we may retain the information necessary to respond to your request and maintain appropriate records.
2. How We Use Your Information
We may use information collected through OurPaisa for purposes including:
- Creating and maintaining your account
- Verifying your email address
- Authenticating users
- Providing the OurPaisa community and its features
- Displaying your profile and user-generated content
- Allowing users to follow, interact, and communicate through available platform features
- Operating communities and discussions
- Providing notifications
- Responding to support requests
- Detecting and preventing spam, abuse, fraud, and unauthorized activity
- Maintaining platform security
- Troubleshooting technical problems
- Understanding platform usage and improving OurPaisa
- Enforcing our Terms & Conditions and Community Guidelines
- Complying with applicable legal obligations
- Protecting the rights, safety, security, and property of OurPaisa, its users, and others
We aim to collect and use information for specific and legitimate purposes and not retain personal data longer than reasonably necessary for the relevant purpose, subject to legal, security, and operational requirements.
The DPDP Act establishes lawful processing through consent or specified legitimate uses, and the 2025 Rules require privacy notices to clearly describe the personal data and purposes involved.
3. Publicly Available Information
OurPaisa is a social community platform.
Information you voluntarily publish publicly, such as your display name, profile information, posts, comments, or other public interactions, may be visible to other users and potentially accessible through search engines or other internet services depending on the feature and privacy settings.
Before publishing information, consider whether you are comfortable making it publicly available.
4. Email and Verification
We may use email services to:
- Send account verification emails
- Send OTPs or authentication-related emails
- Assist with password recovery
- Send important account or security communications
- Respond to support requests
OurPaisa currently uses third-party email infrastructure, including Resend, for certain transactional email functions.
Such service providers may process information necessary to deliver the requested communication.
5. Third-Party Service Providers
We may use trusted third-party service providers to operate parts of OurPaisa, including services relating to:
- Website hosting
- Email delivery
- Security
- Analytics
- Infrastructure
- Technical services
We may provide such providers with access to information only to the extent reasonably necessary for them to perform services on our behalf, subject to applicable contractual, technical, and legal safeguards.
We do not sell your personal information as a product to third parties.
6. Financial and Investment Discussions
OurPaisa is a community platform for discussions relating to money, markets, investing, trading, and personal finance.
Information posted by users may contain financial opinions, strategies, experiences, or other financial-related content.
OurPaisa does not guarantee the accuracy, completeness, or suitability of user-generated financial content.
You should not publish sensitive financial information such as bank account numbers, passwords, card details, trading credentials, OTPs, or other confidential financial credentials.
OurPaisa’s separate Financial Disclaimer and Terms & Conditions provide additional information regarding financial content and user-generated discussions.
7. Account Security
We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no internet-based service can guarantee absolute security.
You are responsible for:
- Keeping your password confidential
- Not sharing OTPs or authentication information
- Using appropriate security practices
- Informing us if you believe your account has been compromised
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide the services
- Maintain your account
- Maintain security
- Resolve disputes
- Prevent fraud and abuse
- Comply with legal obligations
- Enforce agreements
- Maintain appropriate business and technical records
When information is no longer reasonably required for these purposes, it may be deleted, anonymized, or otherwise handled in accordance with applicable law and our operational requirements.
9. Account Deactivation and Deletion
OurPaisa intends to provide users with mechanisms to deactivate or request deletion of their accounts.
Account deletion may require appropriate verification to protect the account from unauthorized deletion.
When an account is deleted, we will take reasonable steps to delete or anonymize personal information associated with the account, subject to information that must be retained for legal, security, fraud-prevention, dispute-resolution, or other legitimate purposes.
Content that has already been shared publicly may be handled according to our Terms & Conditions, Community Guidelines, technical requirements, and applicable law.
10. Your Privacy Rights
Subject to applicable law and its effective provisions, you may have rights relating to your personal data, including rights to:
- Obtain information about processing of your personal data
- Request correction of inaccurate or incomplete personal information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the processing of your personal data
- Nominate another individual to exercise rights in accordance with applicable law
The DPDP Act specifically provides rights including access to information about personal data processing, correction and erasure, grievance redressal, and nomination, subject to the Act’s requirements and applicable commencement.
You may contact us using the contact information provided below to exercise applicable rights or raise privacy-related concerns.
11. Children’s Privacy
OurPaisa is intended for users who are legally permitted to use the service under applicable law.
We do not knowingly seek to collect personal data from children in circumstances where parental or lawful guardian consent is required unless such consent and applicable legal requirements are appropriately satisfied.
If you believe that a child has provided personal information to OurPaisa in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.
12. International Processing
Some service providers used by OurPaisa may process information in locations outside India.
Where personal information is processed outside India, we will take reasonable steps to handle such processing in accordance with applicable law and appropriate contractual or technical safeguards.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to OurPaisa features
- Changes in technology
- Changes in data-processing practices
- Changes in applicable laws or regulations
- Security or operational requirements
When material changes are made, we may provide appropriate notice through the website or other reasonable means.
The updated version will include a revised Last Updated date.
14. Contact and Grievance Redressal
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact OurPaisa through the designated contact/grievance channel provided on our website.
OurPaisa
Website: ourpaisa.com
Email: support@ourpaisa.com
We will review and respond to privacy-related requests in accordance with applicable law and our available procedures.
15. Important Notice
This Privacy Policy explains OurPaisa’s intended information-handling practices. It should be read together with the Terms & Conditions, Community Guidelines, Financial Disclaimer, and Cookie Policy.
Nothing in this Privacy Policy limits any rights or protections that cannot lawfully be excluded under applicable law.