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This notice describes what OurPaisa Market stores and does with your information. It adds to the OurPaisa Privacy Policy, which covers your OurPaisa account as a whole. Market uses your OurPaisa account, so account information is shared between OurPaisa and Market.
What Market stores
| What | Details | Who can see it |
|---|---|---|
| Account | Your OurPaisa account: email address, login name, password (stored in protected form) and your Market display name. | You and OurPaisa staff who manage accounts. Other members see only your Market display name. |
| Listings and Buy Requests | Title, description, price, condition, brand, model, category details, the place you choose (state, district, city, area), seller name shown, status, view count and dates. Warranty, bill, box and accessory answers. | Everyone who can open Market, while the post is live. |
| Jobs and services | The kind of work, description, area, date, urgency, and "I'm interested" responses from workers. | Job requests are public. Workers see the area. Who is interested is visible to the job's owner. |
| Photos | Photos you upload. We resize and re-save them as new image files, with a small thumbnail, on our server. | Anyone who has the link to the photo or opens the post. |
| Phone self-check | The result of each test you choose to run (passed, failed, not supported or skipped). We do not record or keep camera, microphone or sensor data. | Shown on the listing. |
| Chats | Messages you send, who sent them, when, and which post they are about. | The two people in the chat. |
| Saved items | The listings you save. | You. |
| Notifications | Messages about replies, interest in your job and decisions on your posts, and whether you have read them. Your choice to turn message notifications off. | You. |
| Reports | The post you reported, your reason, any note you add, the status and a moderator's note. | OurPaisa moderators and administrators. |
| Moderation log | A record of actions such as reports, removals, restorations, blocks and featuring, with the account that did it and the time. | OurPaisa administrators. |
| Short-term security data | To limit abuse, we temporarily count attempts (for example sign-ups, resets and reports) against your account or your IP address. | OurPaisa. |
Market does not ask for your phone number, and has no payment details to store because it has no payment feature. Do not put phone numbers, addresses or other personal details into posts unless you want everyone to see them.
Why we use it
- To run Market: show posts, search, let people chat, save items and send notifications.
- To keep Market safe: review reports, remove harmful posts, block abusive accounts and limit spam.
- To fix problems and improve Market.
- To answer your questions and requests.
Location
- You choose your place from lists, or by tapping Use my current location.
- If you use your current location, your browser asks for permission. Your device's coordinates (rounded) are then sent from your browser to the OpenStreetMap place-name service to look up the name of the place. OurPaisa does not receive or store those coordinates. OpenStreetMap's own privacy terms apply to that request.
- The place you choose is stored on your device (browser storage) so Market can remember it, and is stored with a listing only as place names you picked. You can clear it with All India.
Permissions in your browser
Your browser may ask to use your location (for location), or your camera, microphone, vibration or motion sensors (only if you run the optional phone self-check). You can say no and Market still works. The self-check runs on your device. We keep only the pass/fail result.
Who we share it with
- Other members and the public, as shown in the table above. Public posts can be seen by anyone, and may be copied by others or indexed by search engines.
- Service providers that run OurPaisa, such as hosting and email delivery (for example the verification code and password reset emails).
- OpenStreetMap, only if you use your current location (see above).
- Advertisers: the Market homepage banner is an external link. If you click it, you go to the advertiser's site. We do not send them your Market data.
- Authorities where the law requires, or to protect people or our rights.
We do not sell your personal information as a product. This matches the OurPaisa Privacy Policy.
How long we keep it
- Deleted posts: removed from view at once. After 30 days we delete the post, its photos, its chats, saved-item entries, reports and job responses.
- Unfinished drafts: deleted after 14 days. Photos that never became part of a post are cleaned up automatically.
- Everything else (live and closed posts, chats on them, notifications, reports, the moderation log, account details) is kept while your account exists and while it is needed for the reasons above, to prevent fraud and abuse, to resolve disputes, and to meet legal duties. We have not set a fixed deletion time for these.
Deleting your data
You can delete your posts yourself in My Market. To ask for your account or other data to be deleted or corrected, see Account deletion & privacy requests.
Security
We take steps to protect Market: passwords are stored in protected form, photos are re-saved so uploaded files are not stored as sent, forms are protected against forged requests, and there are limits on sign-ups, messages, uploads and reports. No system is completely secure, so please keep your password and OTPs to yourself and read Safety & Security.
Children
Market is not meant for children. The OurPaisa Privacy Policy explains how we treat children's data. If you think a child has given us personal information, contact us.
Your choices and rights
You may have rights about your personal data under applicable law, such as to ask what we hold, to correct it, to ask for it to be erased, or to complain. See Account deletion & privacy requests and the OurPaisa Privacy Policy.
Changes and contact
We may update this notice and will change the date at the top. Questions: support@ourpaisa.com. Complaints: grievance@ourpaisa.com.