OurPaisa Market is run by OurPaisa and uses OurPaisa's contact channels.
Who to write to
General support
Login or account problems, a listing taken down, a technical fault, feedback, or a privacy or deletion request.
Formal complaints
A complaint you want handled formally. See also OurPaisa Grievance & Contact.
Reporting a listing or job
The quickest way is the Report button on the listing, Buy Request or job. If you cannot use it, email support with the link. See Report a listing, job or problem.
What to include
- The link to the listing, Buy Request or job you are writing about.
- What happened, in a few plain sentences.
- The email address of your OurPaisa account, so we can find it.
- A subject line such as Account support, Privacy request, Content report, Grievance or Technical issue.
Please do not send
Never email passwords, OTPs, card details, bank details or other secrets. We will never ask for them.
Replies
We read every message and reply as soon as we reasonably can. Complaints and requests are handled within the timeframes that applicable law requires. We may ask for more information to confirm who you are or to look into the matter.